A patient of Major Health Partners (MHP) had a follow-up visit with his MHP provider regarding the results of an imaging test. The provider, who assumed the test was completed at MHP, could not find the images or results of the encounter. This sometimes happens when patients seek additional care from facilities outside MHP, such as critical access hospitals or urban hospitals in our area.

After the provider had no success in finding his patient’s imaging results in their system, the MHP team logged into another system we use called, CareWeb, found the report and sent the results via secure email to the provider. Later that day, an MHP Business Manager was able to give the provider access to the CareWeb system for future use and faster, more efficient care.

Using CareWeb allows MHP to access data from a powerful network of other healthcare participants. The CareWeb system has provided the following benefits for our patients:

• Reduce duplicate testing
• More efficient use of resources and hospital staff
• Less exposure to radiation by limiting duplicate imaging scans
• Opportunity to provide better communication between physicians and patients

What is CareWeb?

The CareWeb website states, “Healthcare is about decision-making. You can’t look at patients, their health, or the services they’ve received piecemeal. That’s where CareWeb comes in. With over 130 participating entities and 9 billion pieces of clinical information, CareWeb improves speed and accessibility of information from our network to support providers. It combines all the chapters of a patient’s care into one view, regardless of where they sought care.”

You can read more about CareWeb on their website by clicking here.