MHP COVID-19 Daily Update | 4/10/2020
Major Health Partners
MHP COVID-19 Daily Update
DATE:
April 10, 2020
NEW SERVICE:
https://www.mymhp.org/services/virtual-visits/
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TELEHEALTH/VIDEO VISIT UPDATES:
- 859 Total Telehealth visits
- 530 MHP Family & Internal Medicine Telehealth visits
- 68 MHP Nephrology & Infectious Disease Telehealth visits
- 5 MHP OBGYN Telehealth visits
- 45 MHP Pediatrics Telehealth visits
- 29 MHP Priority Care Telehealth visits (Washington St. clinic included)
- 58 MHP Psychology Telehealth visits
- 86 MHP Pulmonology Telehealth visits
- 9 MHP Sports Medicine Telehealth visits
- 9 OnsiteSolutions Telehealth visits
- 20 MHP Wound Clinic Telehealth visits
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GENERAL UPDATES FOR THE PUBLIC:
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Face shields: All direct caregivers are encouraged to wear face shields and not just
goggles for added precaution. We are providing face shields for all staff
who need one.
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Proper gowning and gloving: The proper use of PPE is our best defense to protect our staff and patients.
On Monday, two surgical staff members will offer an in-service to ensure
all staff are donning and doffing appropriately. This will help prevent
the spread and help decrease cross-contamination. Some of our staff have
been deployed to areas where they may not feel as comfortable and may
be performing tasks that require new skill sets. PPE is the most important
part our job and ensuring we are all doing it correctly will ease fears
and increase protection.
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Nursing homes: We are testing a few nursing home patients for COVID. It will take a
few days to receive the results.
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Suburban Hospitals: We are working with the other Suburban hospitals to share scarce resources
and potentially accept patient transfers or even share staff if it becomes
necessary.
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When can COVID-19 patients be released to work?
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People
with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
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If you will not have a test to determine if you are still contagious, you can leave home after these
three things have happened:
- You have had no fever for at least 72 hours (that is three full days of
no fever without the use medicine that reduces fevers) AND
- other symptoms have improved (for example, when your cough or shortness
of breath have improved) AND
- at least 7 days have passed since your symptoms first appeared
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If you will be tested to determine if you are still contagious, you can leave home after these
three things have happened:
- You no longer have a fever (without the use medicine that reduces fevers) AND
- other symptoms have improved (for example, when your cough or shortness
of breath have improved) AND
- you received two negative tests in a row, 24 hours apart.
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SUPPLY UPDATES:
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PPE: With our low census, PPE supply is stable at this time.
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Other supplies: Paper product such as paper towels are now on allocation. We received
approximately 40% of what we ordered.
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Re-processing N95 masks: We are doing this in our Hydrogen Peroxide Gas Plasma sterilizer. This
process has been validated and the biologicals have come back negative
and the swabs from the test have come back “no growth”.
- We need your empty hand sanitizer bottles. We are making our own hand sanitizer
and need your empty containers in order to reuse.
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Do you have items that you would like to donate? (hand sanitizer, masks,
respirators, gloves, N95, bouffant caps, or gowns). If so, please contact
Angela Gill (agill@majorhospital.org)
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Food Donations: Several community supporters have called to offer to donate food for
our staff and physicians. Some are also doing it as a way to support those
restaurants who are struggling to stay afloat while they are only open
for carryout. We are extremely grateful for all the community support
and selfless gestures. If you would like to find out more information,
please contact Angela Gill (agill@majorhospital.org).
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PATIENTS TREATED AT OUR RESPIRATORY CLINIC LOCATIONS:
- Priority Care located at 30 W. Rampart Road: Treated 13 patients yesterday
with respiratory signs/symptoms. Priority Care is open 7AM-7PM Monday
through Friday and 8AM-2PM on Saturdays and Sundays.
- Washington St. Clinic located at 157 W. Washington St: Washington St Clinic
treated 11 patients yesterday with respiratory signs/symptoms. Washington
St. Clinic is open 8AM to 4:30PM Monday through Friday.

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CALL CENTER VOLUMES:
- 392-DOCS line had 26 phone calls yesterday.
- Call Center volumes: 448 calls answered yesterday (does not include 392-DOCS
line). Average queue hold 28 seconds with 97% of calls answered.
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WANT TO CHECK IN WITH A LOVED ONE WHO IS AT MAJOR HOSPITAL?
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Managing visitation: Indiana hospitals are strictly enforcing visitation
rules. We are following the same policies. However, Major Hospital understands
you still need to see and hear your loved one.
That’s why we have initiated using FaceTime or Skype connectivity
for patients and their family members. We have dedicated iPads that our patients can use to communicate with
the outside world using our dedicated Wi-Fi access. The inpatient nursing
staff is also offering family members a phone number to call in for daily
updates and offering to make daily calls to the patient’s family
if preferred.
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MHP TESTING STATUS: Please understand we are only able to report numbers
and results of MHP patients who had their testing ordered or performed
through MHP. The Shelby County Health Department receives the positive
results for ALL Shelby County residents, regardless of the location where
the testing was performed. If the COVID-19 test was not ordered or performed
by MHP, we are not notified of the test or the result. Consequently, our
reported testing data will differ from that information available through
the Indiana State Department of Health, the CDC and the Shelby County
Health Department.

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TESTING AVAILABILITY:
- Number of available swabs/media: 140, plus an additional 200+ GuideMed
testing kits available through Priority Care or the Washington Street
Clinic. We will continue to follow the ISDH/CDC testing protocols to determine
which patients are eligible for testing. The testing criteria was updated
this week and is available on the ISDH website.
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The
Lilly testing location has expanded its testing criteria to include essential public employees and those in the community considered
vulnerable to the virus. Please visit
https://www.info.lillycovid19testing.com/ for more information.
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Both the Washington St. Clinic and Priority Care are able to test patients
for COVID-19. However, both are continuing to follow the recommended
ISDH testing criteria which has been expanded as of 4/8. Healthcare employees and first responders should obtain testing through
the Lilly drive-through testing location. The hospital lab is not accepting
orders for outpatient COVID testing at this time.
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MHP INPATIENT STATUS:
- Current number of inpatients: 17
- Current number of patients with respiratory related diagnoses: 17 (3 patients
on a critical care vent and 1 on BiPap and 3 on a trilogy device)
- Number of available beds: 23
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MHP EMERGENCY DEPT STATUS:
- Number of ER patients in last 24 hours: 29
- Number of ER patients with respiratory signs/symptoms: 7 (representing 24%)
- 4 patients are in the ACC unit with 18 available beds
