MHP COVID-19 Daily Update

DATE: April 3, 2020

NEW SERVICE: MHP providers are now available on 2 virtual visit platforms! The MHP COVID Virtual Clinic (for patients with respiratory or COVID related symptoms ONLY) and MHP Virtual Visit (for all other non-COVID related conditions). These new platforms allows patients to seek medical advice from the comfort of their homes, potentially eliminating the need to visit physician offices, urgent cares, or emergency departments. To learn more visit www.myMHP.org/virtual.

  • TELEHEALTH/VIDEO VISIT UPDATES:
    • 453 Telehealth visits since 3/19
    • 284 Family and Internal Medicine Telehealth visits since 3/19
    • 20 Virtual COVID Clinic Telehealth visits since 3/27
  • GENERAL UPDATES FOR THE PUBLIC:
    • Main Entrance/Door #2 closing earlier: Beginning Monday 4/6, Main Entrance/Door #2 will be closed at 5PM during the week. This entrance opens at 6AM Monday through Friday and is closed on weekends.
    • Community Appreciation Event: Members of the community have organized a recognition event to show their support and appreciation for all MHP Providers and staff. This is scheduled for Saturday 4/4 at 7PM in the MHP Medical Center parking lot. Participants will remain in their vehicles and drive through the parking lot with blinking/flashing lights and honking horns. They are also requesting participants to tune into Giant FM WSVX 96.5 during the event. Marketing will cover the event on social media. MHP appreciates all the support, donations and kind gestures from Shelbyville and Shelby County!
    • MHP Orthopaedic Walk-in Care: Beginning Monday, 4/6, we will begin providing orthopaedic walk-in visits at Renovo Orthopaedic Center at 275 W. Basset Road. This service will be available Monday through Friday from 8AM-3PM. The purpose of this new service is to help keep those with orthopaedic injuries from having to visit the Emergency Department or Priority Care. This service is being offered as a collaboration between the providers at MHP Sports Medicine, MHP FORCE Orthopaedics, and MHP Foot & Ankle Surgery. The walk-in site will treat ONLY urgent orthopaedic injuries and fractures. Chronic pain, medication refills and other non-related orthopaedic illnesses will not be seen at this location. Patients with signs or symptoms of respiratory illness will also not be able to be seen at this location.
  • When can COVID-19 patients be released to work?
    • People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
      • If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:
        • You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers) AND
        • other symptoms have improved (for example, when your cough or shortness of breath have improved) AND
        • at least 7 days have passed since your symptoms first appeared
      • If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:
        • You no longer have a fever (without the use medicine that reduces fevers) AND
        • other symptoms have improved (for example, when your cough or shortness of breath have improved) AND
        • you received two negative tests in a row, 24 hours apart.
    • Hand sanitizer bottles: Please remember to save your empty hand sanitizer bottles. MedWorks needs those empty bottles in order to refill what they are making so we can keep all areas supplied with hand sanitizer.
  • SUPPLY UPDATES:
    • Supplies/PPE: Stable/steady at this time.
    • Laundering gowns: Our new overnight process of laundering isolation gowns in-house went well. It takes approximately 40-45 minutes for a complete turnaround cycle. We can turn 60 gowns per cycle.
    • Gowns: We expect a delivery of additional gowns Sunday/Monday.
    • D Batteries: We now have a sufficient supply of D batteries. Our sincere thanks to several members of the community who made donations. We needed these for our supply of 10 emergency ventilators. These are powered by D batteries and the batteries are required to be changed every 48 hours.
    • We need your empty hand sanitizer bottles. We are making our own hand sanitizer and need your empty containers in order to reuse.
    • Do you have items that you would like to donate? (hand sanitizer, masks, respirators, gloves, N95, bouffant caps, D-batteries, or gowns). If so, please contact Angela Gill (agill@majorhospital.org)
    • Food Donations: Several community supporters have called to offer to donate food for our staff and physicians. Some are also doing it as a way to support those restaurants who are struggling to stay afloat while they are only open for carryout. We are extremely grateful for all the community support and selfless gestures. If you would like to find out more information, please contact Angela Gill (agill@majorhospital.org).
  • PATIENTS TREATED AT OUR RESPIRATORY CLINIC LOCATIONS:
    • Priority Care located at 30 W. Rampart Road: Treated 21 patients yesterday and 15 patients so far today. Priority Care is open 7AM-7PM Monday through Friday and 8AM-2PM on Saturdays and Sundays.
    • Washington St. Clinic located at 157 W. Washington St: The Washington St. Clinic treated 21 patients yesterday and has seen 18 patients today so far. Washington St. Clinic is open 8AM to 4:30PM Monday through Friday.

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  • CALL CENTER VOLUMES:
    • 392-DOCS line had 26 phone calls yesterday.
    • Call Center volumes: 461 calls answered since Friday (does not include 392-DOCS line). Average queue hold 31 seconds with 96% answered.
  • WANT TO CHECK IN WITH A LOVED ONE WHO IS AT MAJOR HOSPITAL?
    • Managing visitation: Indiana hospitals are strictly enforcing visitation rules. We are following the same policies. However, Major Hospital understands you still need to see and hear your loved one. That’s why we have initiated using FaceTime or Skype connectivity for patients and their family members. We have dedicated iPads that our patients can use to communicate with the outside world using our dedicated Wi-Fi access. The inpatient nursing staff is also offering family members a phone number to call in for daily updates and offering to make daily calls to the patient’s family if preferred.
  • MHP TESTING STATUS: Please understand we are only able to report numbers and results of MHP patients who had their testing ordered or performed through MHP. The Shelby County Health Department receives the positive results for ALL Shelby County residents, regardless of the location where the testing was performed. If the COVID-19 test was not ordered or performed by MHP, we are not notified of the test or the result. Consequently, our reported testing data will differ from that information available through the Indiana State Department of Health, the CDC and the Shelby County Health Department.
  • TESTING STATUS:
    • Number of available swabs/media: 54. We will continue to follow the ISDH/CDC testing protocols to determine which patients are eligible for testing.
    • The Lilly testing location has expanded its testing criteria to include essential public employees and those in the community considered vulnerable to the virus. Please visit https://www.info.lillycovid19testing.com/ for more information.
    • Both the Washington St. Clinic and Priority Care are able to test patients for COVID-19. However, both are continuing to follow the recommended ISDH testing criteria which has been expanded as of 4/1. Healthcare employees and first responders should obtain testing through the Lilly drive-through testing location. The hospital lab is not accepting orders for outpatient COVID testing at this time.
  • MHP INPATIENT STATUS:
    • Current number of inpatients: 24
    • Current number of patients with respiratory signs/symptoms: 22 (3 patients are on a vent and 1 is on BiPap and 1 is on a trilogy device)
    • Number of available beds: 16
  • MHP EMERGENCY DEPT STATUS:
    • Number of ER patients in last 24 hours: 40
    • Number of ER patients with respiratory signs/symptoms: 10 (representing 25%)
    • 4 patients are in the ACC unit with 18 available beds